*** COVID-19 Update: We are open and here to help. Click here to learn more about our response to COVID-19.***
We are here and able to help you if your appliance is in need of repair.
The service professionals at Diamond Factory Service are listed as providing an “Essential Service” by the U.S. Department of Homeland Security. Household appliances are a key component in maintaining a healthy, clean household. Maintenance and repair of these appliances is considered an essential service and permitted to operate during the current CoVID-19 “Shelter/Safer in Place’ orders.
We are also closely following CDC guidelines and local events as they occur within the markets we operate in to determine how to provide you with the service you are in need of. We have directed our technicians on the rules we follow to provide you with this service, without causing undue risk to our customers or employees. You can expect your technician to advise you that we will need access to your appliance, with no adult, child or pet within 10’ of us entering your home or repairing your appliance. No service will be provided if the conditions are not sanitary, someone in the home is ill, or if our social distance rule cannot be followed.
We will continue to monitor the situation and adapt to what is called for based upon the changing conditions.
Our employees, as well as the customers we assist appreciate your willingness to support us through these times.
Thank you for cooperation and understanding.
From Washers and Dryers to Refrigerators, Freezers, Ranges, Dishwashers, Cook Tops, Wall Ovens and Microwaves
Do you have any of these common problems?
Get half of your estimate fee back in the form of an In-Store Credit. Click for details.
We’ve been repairing appliances for over 40 years.
We complete more repairs on the first trip than our competitors do. Learn more.
We stand by our parts & service.
Parts are the bane of most appliance repair shops. At Diamond we have it figured out, and no one has as many parts on hand as we do. Learn more.
Call us Monday-Saturday at 844-260-4870. We are happy to help.
We are locally owned and operated!
Diamond Factory Service is a locally owned business that was formed in 2014 when an area retailer exited southern Wisconsin, along with parts of western and northern Illinois. DFS provides appliance repairs in the Rockford area. We operate north to Janesville, south to New Milford, east to Belvidere and west to Freeport.
We repair refrigerators, over the range microwaves, dishwashers, ranges, cooktops, wall-ovens, washers and dryers, . We support the following brands, both in and out of manufacturer’s warranty: Whirlpool, JennAir, Maytag, KitchenAid, Amana, Maytag, Ikea and Estate. We also support other major brands that are no longer covered by the manufacturer’s warranty; for example, GE, Bosch and Frigidaire.
As a business, we are strategically partnered with most area retailers, including Brothers Main, Furniture & Appliance Mart, Grand, Lowes, Home Depot, and Nonns to name just a few. DFS North is also strategically partnered with Whirlpool allowing us to provide unmatched expertise. This exclusive relationship with Whirlpool and their family of brands, provides us with private training sessions throughout the year, and solutions to certain problems that no other servicer in the State of Wisconsin and Northern Illinois has access to. The Whirlpool family of brands we provide in and out of warranty repair support for include: Whirlpool, KitchenAid, JennAir, Amana, Maytag, Roper, Estate and Ikea products. As a result of this relationship, DFS North is the largest provider of Whirlpool family branded products in the State of Wisconsin.
DFS is also a locally owned and operated business. We are proud to operate within the Rockford market with employees that are a part of the local community. Our children grew up going to the Rockford schools and playing sports at places like the Carlson Ice Arena.
While local, we are also partnered with a larger appliance repair business servicing several Midwest states. This strategic partnership provides leadership that few service companies can match. The Diamond business is led by three individuals that have over 75 years in the appliance repair field, managing customer service, business processes and building great customer solutions.
When considering who to have repair your appliance, here are a few questions to consider:
Thank you for taking your valuable time to learn more about us and have a window into our world.
We would appreciate your giving us the opportunity to resolve whatever problems you are having with your appliance.
What types of appliances do you service?
We service all types of major home appliances including but not limited to, Freezers, Cooktops, Washers, Dryers, Dishwashers, Disposals, Refrigerators, Ovens and Ranges.
How will I know when you will arrive?
We realize interrupting your day to have your appliance repaired isn’t what most of us dream of doing. To help minimize the disruption, all of our appointments are scheduled with a three hour time window; e.g., 10:00-1:00, 12:00-3:00, etc. We will contact in the afternoon one business day prior to your appointment to estimate when we plan to arrive to service your appliance. If you would like, we can also call you 15-30 minutes prior to arriving.
How do you charge for repairs?
A covered manufacturer warranty repair is provided at no charge, per the terms of your product’s manufacturer warranty. In warranty repairs do not include customer education, or other repairs not covered by the manufacture’s warranty, such as physical damage. Out of Warranty repairs are broken into 3 categories: 1) Trip and Diagnosis, 2) Repair Labor and 3) Parts. Trip and Diagnosis includes our technician visiting your home, reviewing what is needed to repair your appliance and a written estimate of the work required for your appliance. Trip, Diagnosis and Labor are one time charges, regardless of how many trips we may need to make to repair your appliance.
How do I know if my appliance is worth repairing?
We can help by giving the unit a full diagnostic check to see if your appliance is worth the repair. Our technicians have years of field experience and will let you know if the cost of the repair is a better value than replacing the unit. If you choose not to have any repair work done, or the unit is not repairable, you would be responsible for just the Trip and Diagnostic fee. And be sure to ask us about our Trade Partner programs for products not worth repair too.
Why is it important for me to be home during the repair?
With the exception of apartments or commercial settings, we cannot send our technicians out to a home without a person being there during the repair. Invariably there are questions that someone needs to be on location to help us with. Please contact us to set up a more convenient date/time if this is the case.
Can I be billed for my repair?
As a general rule, payment for the repair provided is due when the technician completes the repair. We accept checks or charge-cards, and will email you a receipt showing what was done, and any relevant charges. We only set up billing accounts, NON-C.O.D accounts, with customers with specific history with our company and whose credit application has been approved by our accounting department. Some exceptions do apply, so please contact our office and any one of our friendly office staff will be able to help you with further information.
Will my appliance be fixed the same day?
At DFS North all repairs are reviewed by a senior technician prior to our technician visiting your home. We literally have thousands of parts in stock to draw off of. Based upon your make and model, we’ll do our best to get your repair completed on the first trip. However, if we don’t succeed, there is no additional cost to you for our having to return. Any second trips required include no additional trip or labor charge.
Refrigerators
Is your refrigerator not cooling, or is it freezing items that shouldn’t be frozen? Do you have water leaking, an icemaker not working, frost build up, or it is just making more noise than it used to? Is your paddle broken off for the water or ice dispenser? Or do you just want to stay ahead of the game and have your refrigerator’s cooling system cleaned annually? We’ve seen just about anything that can go wrong, and know how to get your refrigerator operating like it should again.
Washers
Washer just not cleaning like it used to? Is the hot or cold water not flowing into your washer, clothes wetter than they should be when the spinning cycle is done? Agitator not working? Or perhaps your washer won’t turn on, the water won’t drain out, or you are getting an error code? These are just some of washer related problems we know how to take care of.
Dryers
Your dryer won’t turn on, won’t heat, or is taking too long to dry? Is it making a rhythmic thumping noise, or is the door not closing properly? Perhaps a knob is broken off, or are you getting an error code in your dryer display? We solve these types of problems nearly every day.
Ranges / Wall Ovens
Is your cooktop not heating or only getting warm? Does your oven take too long to reach the set temperature, or is unable to reach set temperature? Gas burner won’t light? Oven won’t self clean? Broken or cracked glass in the door or cooktop? No power? These and just some of the types of problems we resolve nearly every day for our customers.
Dishwashers
Is your dishwasher not cleaning dishes like it used to? Is the water not draining from the dishwasher basin, or worse, water leaking onto the floor? Upper rack not operating like it should, soap dispenser not opening? We can help minimize the frustration and dishpan hands, by providing timely and effective repair service.
Microwaves
Does your microwave turn on, but won’t heat? Your microwave has no power or the touchpad is inoperable. Turntable won’t turn? The fan doesn’t work, or has become really noisy? The lights no longer operate, or you simply want to have a new unit installed? It is amazing how much we’ve come to use this devise in our kitchen, which becomes quickly apparent when it stops working. We can get you back up and running quickly.
